Privacy Policy

Last updated: 1 August 2026  ·  Effective date: 1 August 2026

1. Who We Are

This Privacy Policy applies to ELETERGY ("ELETERGY", "we", "us", "our"), a China-based electrical engineering and power technology company providing power infrastructure, MRO and monitoring solutions. Our published business contact locations include Shanghai and Guangzhou, China.

This policy applies to personal data collected through our website at eletergy.com, via our contact and inquiry forms, and through any business correspondence with us.

2. Data We Collect

2.1 Information You Provide Directly

• Contact inquiries: Name, company name, business email address, phone number, and the content of your message when you submit our contact or quote request form.
• Business correspondence: Information exchanged via email or messaging platforms in connection with a business inquiry or order.

2.2 Information Collected Automatically

• Server logs: IP address, browser type, operating system, referring URL, pages visited and timestamps may be processed by our hosting infrastructure for security and operational purposes.
• Cookies: See Section 9 for full details.

2.3 Information We Do Not Collect

We do not collect payment card data, government identification numbers, health information, or any special category personal data as defined under GDPR Article 9. We do not operate user accounts or require registration.

3. How We Use Your Data

We use the personal data we collect solely for the following purposes:

• Responding to your product inquiries, quote requests and technical questions.
• Processing and fulfilling business orders and correspondence.
• Maintaining records of business communications as required for commercial operations.
• Improving the performance and security of our website.
• Complying with applicable legal obligations.

We do not use your data for automated decision-making, profiling, or unsolicited marketing without your explicit consent.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data under the following legal bases:

• Legitimate interests (Article 6(1)(f) GDPR): Responding to business inquiries and maintaining records of commercial correspondence is in our legitimate interest as a B2B trading entity.
• Performance of a contract (Article 6(1)(b) GDPR): Where processing is necessary to take steps at your request prior to entering into, or in connection with, a commercial agreement.
• Legal obligation (Article 6(1)(c) GDPR): Where we are required to retain records under applicable law.
• Consent (Article 6(1)(a) GDPR): Where you have given explicit consent, e.g. for optional communications.

5. Data Sharing & Third Parties

We do not sell, rent or trade your personal data. We share data only with:

• Email delivery service: Our contact form is processed through the website hosting and email infrastructure used by ELETERGY. Form submissions are delivered to our business email and are not intentionally sold or shared with unrelated third-party form processors.
• Hosting and infrastructure providers: Service providers that host, secure or deliver the website and business email may process limited technical or contact data on our behalf.
• Professional advisors: Legal, accounting or compliance advisors where required by applicable law.
• Law enforcement or regulators: Where required to comply with a legal obligation or court order.

We seek to appoint service providers that apply appropriate safeguards and process data only for the services they provide to us.

5.1 Cloudflare Turnstile (Anti-spam)

Our website uses Cloudflare Turnstile to protect contact forms against automated spam. This service may collect limited visitor technical information (such as IP address and browser characteristics) to distinguish humans from bots. You can review Cloudflare's privacy policy at https://www.cloudflare.com/privacypolicy/.

6. Data Retention

We retain personal data for no longer than is necessary for the purposes for which it was collected:

• Contact form submissions: Retained for up to 3 years from the date of submission, unless a continuing business relationship warrants longer retention.
• Business correspondence records: Retained for up to 7 years to comply with commercial record-keeping requirements.
• Server logs: Retained according to the hosting provider operational and security schedule, and only for as long as reasonably necessary for those purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure ("right to be forgotten"): Request deletion of your data, subject to legal retention obligations.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Portability: Request your data in a structured, machine-readable format (EEA/UK).
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.

California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, the right to delete, the right to opt out of sale (we do not sell data), and the right to non-discrimination for exercising these rights.

Australia (Privacy Act 1988)

Australian residents may access and correct personal information held by us and may complain to the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached.

Other jurisdictions

Requests from other jurisdictions are handled in accordance with the privacy rights and requirements that apply to the relevant individual and processing activity.

To exercise any of your rights, contact us at the address in Section 13. We will respond within the timeframe required by applicable data protection law, subject to lawful extensions or identity verification where necessary.

8. International Data Transfers

ELETERGY is headquartered in China. When you submit data to us, it may be transferred to and processed in China. We ensure appropriate safeguards are in place for such transfers:

• Where a transfer mechanism is required, we use an appropriate safeguard recognised by applicable data protection law, such as Standard Contractual Clauses or another approved mechanism.

9. Cookies & Tracking

Our website is designed to use only essential technical cookies required for security and basic functionality. We do not intentionally use advertising cookies, tracking pixels or third-party analytics services for behavioural advertising. If this changes, we will update this Policy and provide any notice or consent required by law.

Essential cookies used:

• Essential session or security cookies may be used by the website infrastructure and are generally deleted when you close your browser or after a short operational period.

You may disable cookies in your browser settings; however, this may affect the functionality of our website. We do not display cookie consent banners because we do not set non-essential cookies.

10. Children's Privacy

Our website is directed exclusively at business professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.

11. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include HTTPS encryption, access controls and restricted handling of business inquiries.

No method of internet transmission is 100% secure. We cannot guarantee absolute security but commit to prompt notification in the event of a data breach affecting your rights and freedoms, as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. For material changes, we will take reasonable steps to notify affected parties. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Privacy Contact

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern:

EEA/UK residents who are not satisfied with our response may lodge a complaint with their local data protection supervisory authority (e.g., the UK ICO at ico.org.uk, or their relevant EU DPA).